PrivatBank was again convicted of misconduct
A negative review was published on the portal of the Ministry of Finance.
According to a client, it is the second attempt to make the payment and the funds have successfully gone to the addressee, but after a time, PrivatBank re-took this amount.
“Discharge is not normal, there is no information where the money went or information through any service or website, also no ID of the payment. Password confirmation for payment I did NOT come, moreover, at the time of payment on my card had insufficient funds to carry out this payment. But Privat safely put me in the negative,” she says.
After treatment in Privat she promised for 11 days to return the said amount to the account. But after a time she called the Bank Manager and said that the refund she refused.
“I demand from employees a statement of what the company received my money and why the Bank did it without my consent. On what received the answer — we know nothing, that you were paying on the Internet. Calling me their Manager Poddubnaya, and says OK, the statement will be visible in half an hour in private 24. It’s been a week, the balance is frozen in minus, statement with payment details to me so no one has given. So we can assume that the Bank just robbed me of 5000 UAH. And now does not want to return. My appeal to Privat 24 not responding! I can provide photos of the re-debiting. And all the necessary data! Yesterday I opened a card at another Bank and don’t want to deal with the scammers from the Private” — summed up by a disgruntled client.
PrivatBank “dry” responded to the claims of the client and advised her to communicate directly at the point where she made the payment, or wait up to 120 days while it will be considered a request for a refund.
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Recall that PrivatBank took the customer’s money after his mistakes.
As reported Politeka, PrivatBank has started to block the accounts of Ukrainian.
Also Politeka wrote about the fact that PrivatBank’s put the debt of 212 thousand 500 UAH.