State PrivatBank accused of poor maintenance and service provision
A negative review was published on the portal of the Ministry of Finance.
In the words of the client of PrivatBank in his error sent the money to another account, which he never saw.
“The error was discovered by me from what Vladimir said that it was fine, now cancel the payment, but needed my passport.Passports are not. I noticed that on the trip for a passport will take about 30 minutes, I was assured (all the same Vladimir) that it is not critical, it will decide everything, as soon as I provide my passport.After my return with the passport, Vladimir suddenly said that it took more than 15 minutes and now need to file “any application”, but again focuses on a favorable resolution of this incident. Speaks of two options: 1- refund, 2 — reset them to the correct account,” says the client.
He also noted that this problem is not over and the staff of PrivatBank he was forced to apply for a Bank card, so there was refunded.
“After making me a card PrivatBank “universal” Manager, Maria, said that nothing no I will not return that is my problem since I was not a client of PrivatBank, and now, if it was returned, as well… and the most cynical: I solemnly said that I am a client of PrivatBank, and the next time the Bank’s employees make a mistake, I will help may help by directing your incompetence. The bottom line: incompetence, professionalism, cynicism PrivatBank’s employees.
No one even apologized,” concluded an angry customer.
“I apologize for the situation occurred. We requested in private message the details of the payment to consider Your case, and to deal with the situation,” banal responded to the review PREDSTAVITEL Bank.
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Recall that PrivatBank took the customer’s money after his mistakes.
As reported Politeka, PrivatBank has started to block the accounts of Ukrainian.
Also Politeka wrote that PrivatBank’s put the debt of 212 thousand 500 UAH.