Before the constantly growing discontent of thousands of officials who do not receive their salaries on time because of failures of the new payroll system, the Federal Government sent all employees a message reminding them that they can ask assistance or a salary advance.
By completing a form for this purpose, they can also report the problem they face with their pay so it can be corrected as soon as possible.
“The information we receive will allow us to track issues and resolve more adequately and to reduce the number of calls received by the payroll service center,” said Marie Lemay, Deputy Minister at the Ministry public Services and Supply.
Earlier this week, the Alliance of the Public Service of Canada (PSAC), with the support of other unions, has initiated a legal action before the Federal Court requesting the issuance of an order to force Ottawa to put implement a system allowing it to pay its employees the wages due to them under the obligations under the Financial administration Act and the Directive on the conditions of employment.
So far, more than 2,000 letters relating to pay serious problems were sent to the Minister of Public Service and Supply, Judy Foote.
“Believe me. It is only the tip of the iceberg. That’s 6 months that I do not get paid! I am employed by the Canadian government for years! “Wrote an official end to patience in an email sent to the Law.
The Professional Institute of the Public Service also responded by offering its members encountering problems paying loans of up to $ 5,000.
The unions denounce the problems related to the implementation of the Phoenix system. They even demanded that the Trudeau government put a stop to the implementation of the second phase of the Phoenix in April.
Their application was rejected by the Department of Public Services and Supply which, while recognizing experience problems for certain groups of employees, had still maintained the implementation timetable.
More than 190,000 payroll records are treated in Miramichi, New Brunswick, and 110 000 in different now connected to the Phoenix system departments set up under the Conservative government of Stephen Harper for $ 300 million.
The Ministry of Public Services and Supply acknowledged that delays in processing complaints and records accumulated faster than expected.
Last week, Minister Foote announced the establishment of a satellite center in Gatineau, with the hiring of 100 additional staff to assist Miramichi 550 pay officers who are no longer able to meet the demands and officials with complaints.