Miracle products: monitor your account statements for

Gary Frost
Le Nouvelliste

Produits miracles: surveillez vos états de compte

This is not because he does not have the cuff that the problem has disappeared from the advertising environment. Consumer complaints attest to on a regular basis to the contrary. The spring that begins is one of the periods that are most conducive to advertising campaigns for products that will cure your appearance or at least the ones who make the promise.

It is as well as the advertising messages extolling the virtues of a “cream anti-âge-révolutionnaire-testée-scientifiquement-à-prix-abordable-qui-fait-trembler-les-géants-de-l’industrie-des-produits-cosmétiques”. The promoters of slimming products just as miraculous have not been left out, claiming that their use improves the size without having to exercise or submit to a diet.

Free samples
The advertising of these promoters are flooding the social media and are promoting their products by offering consumers samples advertised at very low cost or even free for little ones-they pay the postage. These approaches and these advertising techniques are not born yesterday, of course. But their effectiveness also depends on other strategies such as the so-called free, an argument that helps all the more to break down the reluctance of the consumer as it makes it so that the perceived risk is low.

Acceptance of a shipment monthly
Few consumers seem to be aware of the conditions and click quickly to order the product as desired. It must be said that the exercise can often require patience and length of time. It is not unlikely that the fact of clicking on the fateful I accept means that you agree to, among other things, that other copies are sent – and billed monthly at a high price – and that the mention is buried in a text-dense of more than 20 pages. This can lead, in some cases, a monthly bill of hundreds of dollars.

Difficult to identify and locate
Not all, but several companies are making use of this type of scheme are also difficult to trace for consumers who wish to communicate with them in order to put an end to their commitment. Often located abroad, these firms are sometimes used as a screen to a network of stakeholders in distinct that can blur the tracks. According to this “business model”, a contributor can have as a function to produce and disseminate advertising messages on social media, the other is importer or distributor of the product while another can be in charge of the marketing or the collection of payments. Difficult for the consumer in these circumstances to know exactly who to address a complaint or to stop the levies on its credit card.

Steps to cancel
To the extent that you make your request within the time limits provided for in the Law on the protection of the consumer (LPC), simply send the merchant a cancellation notice and if you received it, the return of the goods in the condition in which you received it. The merchant must reimburse you within 15 days of the date on which you submitted your cancellation notice and have assumed the costs of return.

If the trader does not respond to the cancellation request made by the consumer, the latter may, under certain conditions and to the extent that it has made the payment using his credit card, contact the company that issued his credit card to cancel the transaction.

Enhanced Protection
Recently, the LPC has been the subject of an update at the time of which increased protections have been incorporated, in particular to counter the approaches described above and provide new weapons to consumers who would be left caught out by this type of ploy.

Thus, the consumers to which the conditions and the modalities of their “subscription” would not have been clearly disclosed at the time of conclusion of the transaction on the Web might be entitled to a cancellation period of seven days following the receipt of the statement of account of their credit card. With little time to react, consumers need to be vigilant and to immediately check the account status of their credit card.

Gary Frost is the director of services to the clientele, to the Office of the protection of the consumer.


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